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Booking Enquiry Scam

How do I identify a booking enquiry that is not legitimate and what is the Bogus person trying to achieve? How do I protect myself?

If you are a tourism operator you will need to be aware of a scam that may affect your business.


SCAM: Nigerian Money Transfer - directed at Australian Travel and Tourism Operators


OVERVIEW:

If you receive an international booking enquiry please be wary of the person's contact details, the nature of the enquiry and the persons' future correspondence with you.

They may be looking to make a fake booking with the intention to:

a. make you an overpayment on stolen visa and then ask for rebate of difference via Western Union money transfer
b. requests upfront commission
c. make payment on stolen visa and cancel the booking after you have processed it. Then demand a refund - via Western Union.

 

EXAMPLE OF BOGUS BOOKING ENQUIRY:

"Dear Sir/Madam,

I want to make reservation at your property for (3) couples that wish to spend their vac. with you.

Check in : 15th November 2009
Check out : 25th November 2009

DURATION OF STAY:10 Days
NUMBER OF GUESTS: 6

I wish to confirm the following information with your hotel,

They will require single rooms or preferably two double rooms (Any of both that will be available). Please provide the total cost for the entire length of stay including all the applicable taxes if the above dates i mentioned will be available So that we can secure the reservation with my Credit Card details. Your prompt response will be appreciated.

Thanks

Kindest Regards,
Fred
"

 

WHAT TO DO?

Please be aware of these kinds of scams and if the information does not seem legitimate please do not proceed with the enquiry.

If you have already processed a booking fee then you must correspond with the credit card company, not the person who generated the booking enquiry

 

REPORTING SCAMS

Please report scams to the ACCC Scam Watch.

MORE INFORMATION FROM AUSTRALIAN GOVERNMENT: http://www.scamwatch.gov.au/content/index.phtml/tag/MoneyTransferRequests

 

BOOKING ENQUIRIES FROM planbooktravel.com.au

If you have received a booking enquiry from planbooktravel.com.au that you have concerns about please forward it back to us with your comments at info@planbooktravel.com

 

Kind regards,

Jeremy Baird
Managing Director
planbooktravel.com.au